RETURNS OR EXCHANGES

CHIFFONWEFT FABRICWARD LLC values ​​every customer’s shopping experience. If you are not satisfied with your order, you may request a return or refund in accordance with the following policy.

1. Return Period

Customers may submit a return request within 30 days of receiving their order. We may be unable to accept return requests made after this 30-day period, unless otherwise required by applicable law.

2. Return Conditions

Returned items must be in their original condition, with packaging, tags, and accessories intact whenever possible. Items must not show signs of significant use, washing, or damage that would affect resale.

If a return is necessary due to quality issues, shipping damage, or an incorrect item being sent, please contact us promptly upon discovering the issue.

3. Returns Due to Quality Issues

If an item has quality issues, is incorrect, or was damaged during shipping, we will provide a solution—such as a return, exchange, or refund—based on the specific circumstances.

For quality issues verified to be our responsibility, we will cover reasonable return shipping costs.

4. Returns Unrelated to Quality

Customers may request a return under this policy for reasons such as personal preference, incorrect purchase, change of mind, or other non-quality-related issues.

Return shipping costs for non-quality-related returns are generally the responsibility of the customer.

5. Return Requests

Before requesting a return, please contact us via our customer service email, providing your order number, the reason for the return, and other necessary order details.

Packages sent back without prior confirmation may not be processed promptly; therefore, we recommend obtaining return confirmation from us before shipping the item back.

6. Return Address

Once confirmed, please ship items to the following address:

1571 NORTH GALVEZ STREET
NEW ORLEANS, LA 70189-0000

Please retain valid tracking information after shipping the return so that the status can be checked if necessary.

7. Refund Processing

Once we receive the returned item and complete our inspection, we typically process the refund request within 3 business days.

After the refund is approved, the funds are usually returned to the customer’s original payment method within 3–5 business days. The actual time it takes for funds to be credited to your account may vary depending on the processing speed of your bank, credit card company, or third-party payment provider.

8. Refund Amount

For eligible orders, we generally refund the cost of the qualifying items. Whether the original shipping fee is refunded depends on the reason for the return and the specific circumstances of the order.

If the return is due to quality issues, receipt of the wrong item, or other errors on our part, we will handle any associated reasonable costs on a case-by-case basis.

9. Situations Not Eligible for Return

The following situations may not meet the requirements for a return or refund:

The return period of 30 days has expired;
The item shows signs of use, washing, or damage;
The item is missing essential tags, accessories, or packaging;
The item is rendered unsellable due to customer actions;
Valid order information cannot be provided;
The item is returned without prior confirmation, making it impossible to verify the order source.

If applicable laws grant consumers non-waivable rights regarding returns or refunds, this policy does not limit those statutory rights.

10. Lost Return Packages

When returning items, customers should choose a shipping service that offers tracking. If a return package is lost in transit, we may require the customer to provide tracking information or proof of shipment to help verify the return status.

11. Contact Us

To request a return or refund, or to inquire about an order, please contact us at:

Company Name: CHIFFONWEFT FABRICWARD LLC
Customer Service Email: [email protected]
Return Address: 1250 Commerce Park Drive, Suite 200, Atlanta, GA 30339, United States